Regardless of the fact that the hosting service provided by the different companies appears the same, each provider has got a personalized platform with its own modifications and different ways to perform certain tasks. Because of this, an info-rich knowledge base will be rather helpful both for people with little to no experience and for technically skilled individuals who will eventually discover how particular operations are executed, but will lose some time in the process. The purpose of such a knowledge base is to help make the service fast and easy to use, sparing users lots of time and effort. The outcome is more satisfied customers, as they can swiftly find the info they’re looking for, and much less work for the customer service team representatives, because typically the majority of the enquiries and problems that clients have got are already listed in the knowledge base. In case the articles are professionally written and encompass more things, you will be able to discover more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you have bought your very first cloud web hosting account through our company or have transferred your website over to us, you will grow familiar with our services and our created-developed Hepsia hosting Control Panel before you know it due to the fact that we have prepared an in-depth knowledge base where you can find all the information that you’ll ever need – both general info with regard to the service as a whole and more concrete info about the separate features that you can use and the difficulties that you might bump into. The articles are located in 2 places. The complete article archive is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different features in each section of the Control Panel too. You can learn how to accomplish more or less everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles feature exhaustive guides, so you will never get bewildered because of an ambiguous text. Needless to say, if you face a more specific obstacle and you do not find a solution in our knowledge base, you can touch base with our client support staff 24/7/365.