Being able to contact your cloud web hosting supplier whenever you have any questions or experience any problems is important and how fast they will answer and take action could be essential, especially if your web site is business-oriented, as more downtime could mean losing potential clients. The support solutions are an easy way to distinguish actual providers from resellers. The latter typically reply only to e-mail messages or support tickets and you'll need to wait for a whole day or longer in order to get a response. In case your trouble requires several responses, you'll end up losing days so as to have a problem solved. Using the services of a legitimate and reputable web hosting supplier, you should be able to connect with the support team anytime and receive an instant reply no matter what the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Web Hosting
All of our cloud web hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our web hosting solutions well before you make an order or you are an existing client and you have any question or some difficulty, you can contact us anytime, which includes holidays and weekends. We have multiple channels to get in touch with us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex matters or any troubles which require more time to investigate and deal with. In contrast to a number of other web hosting service providers, our trouble tickets have a warranted maximum response time of only 1 hour, which means that no matter what your problem is, it'll be resolved timely and you will not waste days to get something fixed.