There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you pick is a trouble ticket system. It is the easiest form of communication for a number of reasons. In case no help desk support team representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy and paste extensive bits of info without needing to worry about spelling mistakes, and if a specific issue requires more time to be sorted out or a number of responses need to be exchanged, all the info will be in the same place, so either party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting company is that they’re typically separate from the web hosting platform, which suggests that if you have to supply information or to adhere to directions, you’ll have to use no less than 2 different admin dashboards and this number can grow if you wish to manage a number of domains. On top of that, a lot of hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we’re using for our cloud web hosting is not separate from the web hosting account. It’s an indivisible part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any specific time with only several clicks, without the need to sign out of your web hosting account. The ticketing system features a quick-search field, so you can track the status of virtually any ticket that you’ve posted in the past, if necessary. Besides, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to fix a specific issue before you actually open a ticket. The response time is no more than 1 hour, which goes to say that you can get quick assistance at any moment and if our customer care staff suggests that you should do something in your account, you can do it momentarily without signing out of the Control Panel.