A live chat is a real-time method of communication between a hosting company's support team and its clients. It is a very efficient method to get some info about the hosting services or get some problem resolved as you are talking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the smaller possibility of errors at the time you exchange information like usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you can do another thing while the agent investigates the issue involved. In addition, you're able to connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone charges that you'll need to pay when you are calling to another country.
Live Chat Support in Cloud Web Hosting
Along with the phone and ticket support, we provide live chat support as well. You're able to contact us every single day, which includes holidays and weekends, and we will give you more details about the cloud web hosting that we provide in case you are not among our customers yet, or about general and billing questions when you already have a user profile. Although for solely technical issues you have to open a trouble ticket to the technical assistance team, since such issues need extra time to be resolved, you may still get in touch with us through our live chat for some technical information. For instance, we're able to help you set up an email address in your e-mail client or troubleshoot a variety of problems, saving you a long time. Even when our telephone lines are already off for the day, you can talk with a live person.