If you’ve ever got any inquiries connected to your web hosting package or you experience a problem with your websites, you’ll need to touch base with the respective web hosting company’s help desk support team. It may not matter how swiftly they will respond if you’ve got an inquiry of a generic nature, but a problem such as a faulty script update, for example, may lead to your website becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be offline. If you offer services or goods online, any outage will influence your website badly and you may lose existing or potential clients. Lots of hosting providers, mainly resellers, handle tickets and emails within twenty four hours, but in the Internet space this is way too long, as customers will rarely revisit a website that is not functioning correctly for a prolonged period.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting feature a sixty-minute response time guarantee, which means that irrespective of what enquiry or predicament you may have, we will always be there to lend you a hand. Actually, it seldom takes more than 30 minutes to get an issue solved or a question answered, and this is valid for both technical and sales matters. Our support team members will be at your service 24/7, even on holidays and weekends, which suggests that you’ll always receive prompt help. We know how invaluable time can be, so by the time we respond to your trouble ticket or e-mail, we will have enquired into the matter and, if we haven’t sorted it out, we will give you more details about what you have to do on your end, if the situation demands it. With our support services, you can rest assured that there will be somebody to lend you a hand right away, whatever the hour.