Though this is not the most importantfactor to recognize a trustworthy cloud web hosting provider from a bad one and a reseller from a real provider, having the option to call and talk with a live person is a sign that you are not dealing with a one-person service provider and that you'll be able to get in touch with somebody if you're in need of support. The phone support for hosting services may vary from general to experienced, therefore the issues which can be resolved through a phone call vary based on the provider. Usually, these issues are more basic and feature billing or 1st level technical issues as more complex tasks often need a support ticket where both you and the administrators can track the proceedings with a given issue. However, being able to phone call your provider will save you a lot of time and efforts for the numerous tiny problems that may eventually show up at the time you manage your web hosting account.
Phone Support in Cloud Web Hosting
If you decide to acquire one of our cloud web hosting, you will be able to speak with our customer support team over the phone for 14 hrs a day. We can help you choose the most suitable plan for your websites since we believe that it's better to discuss these matters with a live person. In case you already have an account, we can help you with all your sales/billing questions and / or general matters, even with some technical troubles that do not involve a long time or escalation to an administrator because it will be more appropriate to open a ticket for time-consuming problems and have all the communication in a single place. We now have phone numbers in the United States, Great Britain and Australia, so you'll be able to call the one you prefer and talk to one of our agents.