Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
All your support requests will be replied to in no more than one hour after the ticket or email was received. If your case requires additional assistance from a server admin, we will forward the trouble ticket or the email to the person in charge then leave a note to notify you that more time will be needed for finding the optimal solution. And if you make use of our Managed Servers package, any of the server administration tasks included there will be executed whenever you decide.
A Premium–Quality Help Desk Support Service
- We will be online for you twenty–four–seven to answer any inquiries that you may have related to our Website Control Panel or any of the applications that we have preinstalled for your convenience on the server. In case you also need support handling server admin procedures, take a glance at our Managed Servers package, which includes backup storage space, weekly OS updates, server monitoring and rebooting services, plus software installation and problem troubleshooting services.
An Intuitive Help Area
Our Website Control Panel has been pre–installed for each dedicated server. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on all the operations that you can perform. The majority of instructional articles in addition video versions which show all the operations that you can perform in a very illustrative manner. You can find the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.