1 hour ticket response
Timely assistance is our number–one concern and that’s why we’ve got a team of experienced tech support engineers who are eager to offer a swift reply to any question that you may have. Just submit your client support ticket from the Website Control Panel and we will respond within 1 hour at the latest. As a matter of fact, we work hard and aim for a 20–minute trouble ticket response time.
A Top–Notch Support Service
Each member of our customer care team has lots of years of experience in the cloud web hosting realm and the vast majority of them have been with us for at least 5 years. They are all eager to answer all your inquiries in the most professional way possible.
An Easy–to–Browse Help Center
Incorporated into the Website Control Panel is an easy–to–browse Help section, which includes various sources of information. You can browse through a regularly updated knowledge base offering web hosting account administration articles and site administration articles, check out our educational video tutorials or have a glance at the F.A.Q. library.