A 99.9% Server Uptime
Our cloud web hosting system is based on a secure, first–class hardware architecture and a strongly customized Linux distribution. So, regardless of what your website is, or how many visitors you have, or even if there is a denial–of–service attack, our physical servers will remain up and running and your websites will stay online.
Our cloud web hosting packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–drawer hardware parts built by Juniper. What’s more, on every single router, we’ve configured a firewall with an intricate algorithm that will sift out all dubious requests.
As a result, in all our data center facilities – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are not happy with our hosting services, or if you find them insufficient, or if you decide that you need a VPS servers rather than a cloud hosting plan – you will receive your money back, no questions asked.
All domain name registrations are non–refundable, but you will keep full control over your domain names even if you close your hosting account with us.
24/7 Technical Support
If you’ve ever had to wait for hours for a reply, you know how frustrating this can be, particularly when your web site is on the line. Because of this, we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technicians will be right here for you and they’ll get back to you in under an hour. And the best thing is that their average support ticket response time is well under 20 minutes!